Monday, 5 May 2025

pl 230 notes

 

Dynamics 365 Customer Voice. In customer satisfaction surveys

NPS(net promoter score) has a scale of -100 to 100, 

CSAT(Customer satisfaction survey) has a scale of 0 to 5.

Sentiment is either Negative, Neutral or Positive so doesn't apply.







pl 230 notes

  Dynamics 365 Customer Voice. In customer satisfaction surveys NPS(net promoter score) has a scale of -100 to 100,  CSAT(Customer satisfact...