Dynamics 365 Customer Voice. In customer satisfaction surveys
NPS(net promoter score) has a scale of -100 to 100,
CSAT(Customer satisfaction survey) has a scale of 0 to 5.
Sentiment is either Negative, Neutral or Positive so doesn't apply.
Dynamics 365 Customer Voice. In customer satisfaction surveys
NPS(net promoter score) has a scale of -100 to 100,
CSAT(Customer satisfaction survey) has a scale of 0 to 5.
Sentiment is either Negative, Neutral or Positive so doesn't apply.
In certain scenarios we have to bundle multiple operations together so that all should pass or fail, in any case if one of the operations fa...