| Most of the people find it difficult to find a clear cut difference between online and on-Premises. so here is your answer. |
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| i hope CRM guys will find it useful. |
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| CRM Online | CRM On-premise |
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| This is a cloud-based solution provided by Microsoft in which all the servers and databases are managed by Microsoft. | This is an on premise solution provided by Microsoft in which the servers and databases are managed by the customer. |
| You can get started with an online offering in a matter of few days. You pay for the users and used space on the go. | Setting up an on-premise offering needs technical skills as well as sufficient time to setup the CRM instance and get it running. |
| It supports relatively less customizations and extensions. | It supports relatively more customization and extensions. |
| CRM Online does not give the ability to perform manual data backup and restore options since the database is hosted on Microsoft servers. However, Microsoft performs daily backups of the database. | CRM on premise gives the full ability to manage your database. |
| CRM Online has various plans based on the data storage limits like 5GB, 20 GB, etc. | CRM on premise does not have any such limits on storage size since the data exists on your own servers. |
| CRM Online provides inbuilt capabilities of features such as Insights, Social Listening, Analytics, etc. | CRM on premise has extra costs for these features. |
| CRM Online supports automatic updates to future version. | CRM on premise updates need to be installed by the administrator. |
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