Dynamics 365 Customer Voice. In customer satisfaction surveys
NPS(net promoter score) has a scale of -100 to 100,
CSAT(Customer satisfaction survey) has a scale of 0 to 5.
Sentiment is either Negative, Neutral or Positive so doesn't apply.
Introduction As Microsoft is providing us more flexibility with Power Automate (MS Flow), recently we found that now we can call the Actio...
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