Dynamics 365 Customer Voice. In customer satisfaction surveys
NPS(net promoter score) has a scale of -100 to 100,
CSAT(Customer satisfaction survey) has a scale of 0 to 5.
Sentiment is either Negative, Neutral or Positive so doesn't apply.
Sometimes it can be required/useful to include a URL to a record, for example when creating a task/email that is regarding the parent reco...
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