Dynamics 365 Customer Voice. In customer satisfaction surveys
NPS(net promoter score) has a scale of -100 to 100,
CSAT(Customer satisfaction survey) has a scale of 0 to 5.
Sentiment is either Negative, Neutral or Positive so doesn't apply.
The easiest way to identify the flows that trigger on a particular entity with its messages is to run a SQL query using the sql4cds tool i...
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